Refund, Return & Cancellation Policy

Returns are per product

Not every mount can be returned. Some are machined to order, and some are stocked lines we can resell.

Every product page states which of the three categories below applies to that item, above the Add to cart button. That statement is the one that governs your order.

The three categories

New products default to replacement only. If a product page does not state otherwise, assume replacement only.

Returnable

Return it within 7 days of delivery for a refund, provided it is unused, uninstalled and in its original packaging.

Replacement only

We will replace the item if it arrives damaged, or is defective. We cannot take it back simply because you changed your mind or ordered the wrong size.

Non-returnable

This item cannot be returned or replaced except where the law requires it. Custom and made-to-order sizes are usually in this category.

Never returnable, whatever the category

• Mounts machined to a custom or made-to-order diameter.
• Parts that have been used, installed, drilled, cut or modified.
• Items returned without their original packaging.
• Items damaged after delivery through fitting, crash or misuse.

How to raise a return

Raise a support ticket with your order number and photographs of the item. Do not post anything back before we reply — an unannounced parcel is difficult to match to an order.

We respond to return requests within one working day and approve or explain within two.

Who pays return shipping

• If the item is damaged, defective or not what you ordered: we do. We will arrange a pickup or reimburse the postage.
• If you changed your mind, or ordered the wrong diameter: you do.

How refunds are issued

Refunds go back to the original payment method through Razorpay. We cannot redirect a refund to a different card, account or UPI ID.

Once approved, a refund normally reaches you in 5–7 working days, depending on your bank.

Delivery charges are refunded when the return is our fault, and not when it is not.

Cancelling an order

You can cancel free of charge at any point before dispatch — raise a ticket or call us, quoting your order number.

Once dispatched, an order can no longer be cancelled; the return policy for that item applies instead.